2007~
I am now at the Mack rd location for quite a while now. My boss appreciates what I do for the company and what is becoming of this old run down restaurant. I must say, that this unit is/ was quite a challenge. Having be much older, employees carrying on with bad behaviors from previous careless managers, it was time to step up my game. "No more misses nice Janese."
I had to put my foot down, it was the only way in which the employees were to listen to me. Yes, I was frustated at this restaurant. Having the employees behavior being really dificult to manage and the customers/ clientale to viewed as rude and then trying to complete school at the same time, it was definately a big ball to juggle.
With lots of hard work and perservearance, I have completed school w/ degree in Fine Arts and concentration in Spanish and Business Management and I have managed a store at and above company standards. I drastically reduced guests complaints, increased speed of service, increased productivity, maintained above 80% of mystery shopper scores, maintained gold status quality assurance for four years, met at or above the company standard for labor, food, supply cost.
I would have to say that i have overcame huge obstacles at this particular location. My final thoughts, if i could transition one poor performing run down store to an A+ quality store, then I can do anything my hearts desire.
It just all comes down to what my heart, I, treally desire. What my Destiny lies ahead of me.
Friday, August 12, 2011
Saturday, May 28, 2011
maintaining that 'A'.
so i was able to maintain that 'A' in the Lodi store; however, the company (my former boss) had thought that i could do more.
my boss had moved me to a store more closer to home. i was moved to a much older restaurant, much much older. this restaurant was bigger, somewhat larger sales volume, older, more dirty, it was much of a challenge for me to keep it maintained. i had much of a challenge to keep and earn my 'A'.
the year being of march, 2007. The first place i had started to get this store in order was the cleanliness and putting good ways into practice. the previous manager must of been tired or just gave up on his job because when i came to that store, its like the employees didn't know any of company standards or expectations. it is not hard to wash the dishes and put them away after they are dry in a clean area. when i got to this store, it had gotten a red audit. now mine you a red audit means closure of the store and termination of the general manager. a red audit indicates that all food safety litterally went out the door and food is being served any old way. a red audit indicates that expired coffee is being served, refridgeration temperatures are not cold enough, bathrooms are not clean enough, it can even mean that employees are not washing their hands properly. i had to change this store around within 24hours because the quality assurance auditor was coming again to revisit the store. now, i knew what i had to look for, i started in the kitchen throwing away what was broken, what was out of date, and so on. the employees thought i was someone crazy. but, hey, being crazy gets some authority too. I did what i had to do. and after that within that day, i had received a gold audit.
having receiving a gold audit, i knew my boss was going to keep me there, in that restaurant. after so many years and several different managers attempting to achieve what i had achieved in one day, i knew i wasnt going anywhere else for a while. ive now been a manager for 2 years and had accomplished a lot. i really made a name for myself at carls jr.
...
my boss had moved me to a store more closer to home. i was moved to a much older restaurant, much much older. this restaurant was bigger, somewhat larger sales volume, older, more dirty, it was much of a challenge for me to keep it maintained. i had much of a challenge to keep and earn my 'A'.
the year being of march, 2007. The first place i had started to get this store in order was the cleanliness and putting good ways into practice. the previous manager must of been tired or just gave up on his job because when i came to that store, its like the employees didn't know any of company standards or expectations. it is not hard to wash the dishes and put them away after they are dry in a clean area. when i got to this store, it had gotten a red audit. now mine you a red audit means closure of the store and termination of the general manager. a red audit indicates that all food safety litterally went out the door and food is being served any old way. a red audit indicates that expired coffee is being served, refridgeration temperatures are not cold enough, bathrooms are not clean enough, it can even mean that employees are not washing their hands properly. i had to change this store around within 24hours because the quality assurance auditor was coming again to revisit the store. now, i knew what i had to look for, i started in the kitchen throwing away what was broken, what was out of date, and so on. the employees thought i was someone crazy. but, hey, being crazy gets some authority too. I did what i had to do. and after that within that day, i had received a gold audit.
having receiving a gold audit, i knew my boss was going to keep me there, in that restaurant. after so many years and several different managers attempting to achieve what i had achieved in one day, i knew i wasnt going anywhere else for a while. ive now been a manager for 2 years and had accomplished a lot. i really made a name for myself at carls jr.
...
Friday, May 27, 2011
Where do i begin? I lost my job in 2010.
I worked at Carls Jr restaurant for six years. I lived at my job as most people do, the working class just gets so tied up at work, their work becomes their mistress, their life. And for me, i can say carls jr was my life.
I started working at carls Jr in 2004, came from burger king, similar match in industries. I got hired as a shift manager and within one year i bacame general manager. I was determined, motivated, i valued when people made comments such as, "wow!, look at Janese, she's going to become someone, she is going somewhere."
I was part of an 'All star team' three times. An all star team is a team that is picked to help train new team members when new restaurants are to be opened. i loved this type of work, i loved being a trainer. You get to set the expectations, there are not any bad habits that you have to break. It becomes much easier because the store starts off running well and it is your job to just keep it that way. For example in school, we have all had that teacher that gives everbody an 'A' at the beginning of the semester and it is your job to keep that A.
In 2005, I have earned my 'A.' I have helped trained a team, been apart of the team and inherrited a store. The Carls Jr restaurant in Lodi, Ca became my first store. Yes, of course, i was detetermined to not disappoint anyone, so i held my end of the bargain. At 22 years old, i became a General Manager, huge accomplishment. Now a general manager has its advantages and disadvantages, everyone could agree with me when dealing with different employee behaviors. you can deal with the employee that doesn't come in for work and gets mad at you for reducing their hours, then the employee that always gets treated unfairly when in fact everyone gets the same treatment. dealing with so many different personalities, in a way, is dealing with yourself. Several employee behaviors actually match up your several different personalities that you may have. I don't know how i did it; but, i did it and i did it well. I kept that little store in Lodi in good hands. I kept my 'A'
and for one and a half years at that.
I worked at Carls Jr restaurant for six years. I lived at my job as most people do, the working class just gets so tied up at work, their work becomes their mistress, their life. And for me, i can say carls jr was my life.
I started working at carls Jr in 2004, came from burger king, similar match in industries. I got hired as a shift manager and within one year i bacame general manager. I was determined, motivated, i valued when people made comments such as, "wow!, look at Janese, she's going to become someone, she is going somewhere."
I was part of an 'All star team' three times. An all star team is a team that is picked to help train new team members when new restaurants are to be opened. i loved this type of work, i loved being a trainer. You get to set the expectations, there are not any bad habits that you have to break. It becomes much easier because the store starts off running well and it is your job to just keep it that way. For example in school, we have all had that teacher that gives everbody an 'A' at the beginning of the semester and it is your job to keep that A.
In 2005, I have earned my 'A.' I have helped trained a team, been apart of the team and inherrited a store. The Carls Jr restaurant in Lodi, Ca became my first store. Yes, of course, i was detetermined to not disappoint anyone, so i held my end of the bargain. At 22 years old, i became a General Manager, huge accomplishment. Now a general manager has its advantages and disadvantages, everyone could agree with me when dealing with different employee behaviors. you can deal with the employee that doesn't come in for work and gets mad at you for reducing their hours, then the employee that always gets treated unfairly when in fact everyone gets the same treatment. dealing with so many different personalities, in a way, is dealing with yourself. Several employee behaviors actually match up your several different personalities that you may have. I don't know how i did it; but, i did it and i did it well. I kept that little store in Lodi in good hands. I kept my 'A'
and for one and a half years at that.
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