2007~
I am now at the Mack rd location for quite a while now. My boss appreciates what I do for the company and what is becoming of this old run down restaurant. I must say, that this unit is/ was quite a challenge. Having be much older, employees carrying on with bad behaviors from previous careless managers, it was time to step up my game. "No more misses nice Janese."
I had to put my foot down, it was the only way in which the employees were to listen to me. Yes, I was frustated at this restaurant. Having the employees behavior being really dificult to manage and the customers/ clientale to viewed as rude and then trying to complete school at the same time, it was definately a big ball to juggle.
With lots of hard work and perservearance, I have completed school w/ degree in Fine Arts and concentration in Spanish and Business Management and I have managed a store at and above company standards. I drastically reduced guests complaints, increased speed of service, increased productivity, maintained above 80% of mystery shopper scores, maintained gold status quality assurance for four years, met at or above the company standard for labor, food, supply cost.
I would have to say that i have overcame huge obstacles at this particular location. My final thoughts, if i could transition one poor performing run down store to an A+ quality store, then I can do anything my hearts desire.
It just all comes down to what my heart, I, treally desire. What my Destiny lies ahead of me.
